Dear Customer,

At [Cansey Steel], we strive to provide you with the best shopping experience. However, in case you encounter any issues with the product or service you have purchased, please review our return and exchange policy below.

*1. Return Conditions:*

- Return requests must be made within [14 days] from the delivery date.
- The product must be unused, undamaged, and in its original packaging.
- Return requests should be submitted via [canseysteel@outlook.com] or through your customer account.

*2. Exchange Conditions:*

- Exchange requests must be made within [14 days] from the delivery date.
- The product must be unused, undamaged, and in its original packaging.
- Exchange requests should be submitted via [canseysteel@outlook.com] or through your customer account.

*3. Return and Exchange Process:*

- Your return or exchange request will be processed within [3 days] after it is received.
- Once the return is approved, your refund will be processed via [bank transfer].
- Exchange requests will be fulfilled with the same product or a similar one based on stock availability.

*4. Situations Excluded from Return and Exchange:*

- Return and exchange processes may not be applicable in certain situations. For detailed information regarding these situations, please contact us at [canseysteel@outlook.com].

This policy encompasses [Cansey Steel]'s general procedures for returns and exchanges. For further information or specific cases, please feel free to contact us at [canseysteel@outlook.com].

Best regards,

[Cansey Steel]